​

RETURNS

 

All returns must be postmarked within 30 days of the purchase date. All returned items must be in good condition and safely packed.

 

 

RETURN PROCESS

​

To return an item, please email customer service at info@fodeco.store to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and include your proof of purchase / the return form provided  and mail your return to the following address:

 

Freddy Ørduz

6 Highgate Walk 

SE23 3YA London

UK 

 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

ITEMS DAMAGED IN TRANSIT 

 

Buyers have to send pictures of broken item and the package to file a claim with the post services. keep the broken item and packaging until claim is resolved. All Items are insured in case of lost of damage.

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 2 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned

• Items damage by the buyer.

• Items with missing parts

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

+ 44 7568562063

 

Email Address: info@fodeco.store